Cookie Notice
The cookie banner you accept on first visit reflects the same categories described here: strictly necessary, preference, and analytics. Marketing cookies stay off until you opt in.
LEGAL REFERENCE
How We Handle Your Account Data
This is the qqmacan privacy policy — a plain read of what we collect when you open an account, why we keep it, and how long it stays...
Account dataCookiesRetentionYour rightsIndonesia
Policy Posture and Jurisdiction Notes
We process your details under the rules that apply where local law permits, and we limit collection to what your account actually needs: identity check fields, contact handle, device signal, and the wallet reference you pick at cashier. Your DANA, OVO, GoPay or QRIS handle is held only to route the transaction and reconcile your balance. We do not sell your data.
Third-party processors that touch your record — KYC, payment rails, fraud screening — are bound by written terms in supported regions. You can ask us to export, correct or erase your record at any time, subject to retention rules we must follow.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Contact Paths
Reach our privacy desk through any of the channels below. We answer in Bahasa Indonesia or English, and we log every request so you have a paper trail.
Privacy Inbox
Email our data team directly when you want to export your record, correct a field, or close your account. We acknowledge inside one business day and resolve within thirty.
Live Chat
Open chat from the lobby footer and ask for the privacy queue. Our agents route you to a data officer rather than a general support rep when the topic is your record.
Written Notice
For formal data subject requests you can send a signed letter to our registered address. Include your account handle and a recent device so we can verify it is really you.
TRUST MARKERS
How We Keep This Policy Honest
Editorial Review
Our policy text is reviewed each quarter by an internal editor who checks that wording matches actual practice in the cashier, KYC flow and lobby cookie banner you see today.
Legal Sign-Off
External counsel familiar with Indonesia data rules signs off material changes before we publish, so what you read here is not a template lifted from another brand.
Version History
Every revision carries a date stamp at the foot of this page. You can ask support for an older version if you want to compare what changed between two sign-in dates.
Processor List
We keep a current list of sub-processors handling your account data, payment routing and fraud checks. The list is shared on request through the privacy inbox.
Breach Protocol
If your record is ever exposed, we notify you by email and on-site banner with the facts we know, the scope, and the steps we are taking — no marketing language, no delay.
Staff Training
Anyone on our team who can see your account data completes privacy training before access is granted, and re-certifies annually so handling stays consistent across shifts.
SIDE BY SIDE
Consistency With Our Sibling Policies
Terms of Service
Our terms reference this policy by name when account data is involved, so the two documents do not contradict each other on retention or third-party sharing.
KYC Notice
The identity check screen restates which document fields we keep, how long, and why — matching the retention table further down this policy.
Cashier Disclosure
At deposit and withdrawal, the cashier shows which wallet handle we store and links back to this page so you can re-read before confirming.
Marketing Preferences
Email and push opt-ins are managed from your account panel, and our outbound messages match the consent state recorded in the same database referenced here.
Affiliate Disclosure
When a partner refers you, the tracking parameters they pass are described in the cookie notice and aligned with the data minimisation stance written into this policy.
Account Closure
Closing your account triggers the retention clock described below, and the closure confirmation email repeats the same window so there is no surprise.
QUICK SIGNAL
What This Policy Page Looks Like
01
Plain Sections
We broke the policy into short blocks with clear headers so you can scan to the part that matters — retention, cookies, your rights — without reading the whole document end to end.
02
Date Stamp
The header shows when this version went live and the previous revision date, so you always know whether the wording you read is current to your sign-in session.
03
Inline Links
Where we mention KYC, cashier or the cookie banner, the words link to the live screen so you can compare what we say with what you actually see in the lobby.
04
Bahasa Toggle
A language switch at the top swaps the policy into Bahasa Indonesia without changing the legal meaning, so you can read whichever version is easier for you.
05
Print View
A print-friendly layout is one click away if you want a paper copy for your own files before you confirm an account or update a wallet handle.
06
Quick Anchors
Side anchors jump you to data we collect, how we use it, who we share it with, retention, and your rights — handy on mobile when you are checking one specific clause.
Privacy Questions We Hear Most
We keep your identity fields from KYC, your contact handle, the wallet reference you used at cashier, and the device signal we saw at sign-in. Nothing beyond what your account needs to function safely.
Only with processors that run KYC, payment routing through DANA, OVO, GoPay or QRIS, and fraud screening. Each one is under written terms and limited to the fields they need for that single task.
Active accounts are kept for the life of the relationship. After closure we hold the minimum set required by financial law in supported regions, then delete or anonymise the rest on a fixed schedule.
Yes. Email the privacy inbox from the address tied to your account. We confirm your identity, then deliver an export inside thirty days or process erasure where retention rules do not require us to hold it.
Strictly necessary cookies keep you signed in and route the cashier. Preference cookies remember your language. Analytics and marketing cookies only run after you accept them in the banner — and you can change that any time.
We store the wallet reference long enough to reconcile each transaction and meet financial record rules. Full card or wallet credentials sit with the payment processor, not with us, so we never see them in clear.
The version date sits at the top of this page, and we post a short note in the lobby footer when material wording changes. Older versions are available from the privacy inbox on request.